Frequently Asked Questions
You've got questions. We've got answers!
Here are some of our most frequently asked questions. If you have a question that isn't answered here, please feel free to contact us.
What's the best way to get in touch with you?
As an e-business, we prefer to communicate via e-mail. This allows us to keep an accurate record of what was discussed and gives us documentation to refer back to throughout the design process.
If we are designing a custom website for you, and you would really prefer to talk by phone, let us know and we can set up an appointment.
I'm new to the field of web design. Would you be willing to mentor me?
I wish I could say yes, but right now I just don't have the extra time. I am flattered that people like my designs and want to learn from me and hopefully someday that will be an option.
Will you trade design services for some of my products/services?
Sometimes I will. But keep in mind that I have 3 boys and my youngest is almost 4 years old, so if you make hair bows, girls clothing, baby products, etc. ~ it's probably not going to work. It doesn't hurt to ask, but please don't be offended if I decline your offer :o)
Do you have a waiting list?
Because I only take on 1-2 projects a month, I typically have a waiting list. If you'd like to be added, please contact me. A non-refundable deposit is required to hold your spot.
How long will it take to build my site?
All projects are different, but I would plan on about 4-6 weeks for a custom design. That includes everything from our initial planning and brainstorming to coding, testing and adding products. Please keep in mind that the process will go more quickly if you have all your content and products ready to go.
What if I already have a logo? Can you use that?
As long as you have written permission from the original artist, we can use it. However, please know that there is no discount in website design fee if you bring your own logo - a lot of times it is more difficult creatively for me to incorporate someone else's work into my design.
How can I accept payments on my site?
PayPal is the simplest way to accept payments. You will need a premium or business account. They charge a small fee per transaction, but using PayPal means you don't need a merchant account of your own to process credit cards. If you wish to accept credit cards directly on your site without PayPal, you will need a merchant account. Fees and rates very. I can provide more detailed info on this once we get started.
How will I update my website once it's done? Do I need any special software?
Nope, just a web browser and access to the internet. You will have a web-based admin tool where you log in with an ID and password. There you can add, delete and edit products and content pages. It is very user-friendly and easy to use. It will be helpful if you have some sort of photo editing software, like Photoshop or Paint Shop Pro, to resize and enhance product images.
